Ordering, delivery and payment
How to Order
All orders are taken on WhatsApp at 0312 0781114. Here is how it works, and what we promise.
Choose a Variety
Find the plant you like on the price list.
Ask on WhatsApp
Add plants to your cart on the price list and send the list, or send a plant name or screenshot. Live plants grow every week, so we reply with today's photos or a video of the exact plant you will get, with its size and final price.
Reserve with 30%
A 30% advance holds the plant for you. Pay the balance before dispatch.
Dispatch and Tracking
We send by Leopards Courier on Monday or Thursday and share the tracking number on WhatsApp.
Terms
Delivery, Payment and Guarantee
- Delivery in Pakistan
- Leopards Courier, to any city they deliver to. Parcels leave every Monday and Thursday.
- Free Delivery
- For a limited time, delivery and packing are free on every order in Pakistan.
- Payment
- Bank transfer, JazzCash or Easypaisa. Account details are sent on WhatsApp with your order. We do not offer cash on delivery for live plants.
- Reservation
- A 30% advance reserves a plant for up to 15 days. The balance is due before dispatch.
- Cancelling
- If you cancel after paying the advance, it becomes store credit. If we cannot supply the plant, we return your advance in full.
- Weather
- In extreme heat, heavy rain or frost we may hold a parcel for a few days to keep the plant safe. We tell you before we do.
- Live Arrival Guarantee
- We replace a plant that arrives dead, rotting, or with a broken crown, trunk or caudex, or if we sent the wrong plant.
- How to Claim
- Record one continuous unboxing video, starting before the parcel is opened, and message us on WhatsApp within 24 hours of delivery. We cannot accept a claim without this video.
- What Happens Next
- We may ask you to send the plant back first. If we do, we arrange and pay for the return courier. Then you choose: a replacement of the same plant, or store credit for the plant's price plus 10%. If we do not have the same plant, you get the store credit. We do not give cash refunds, and delivery and packing charges are not refunded.
- Store Credit
- Use it on any plant within 6 months. Store credit cannot be exchanged for cash.
- Not Covered
- Normal marks from travel, such as a bent or broken leaf tip, a few broken spines, scuffs, loose soil or mild dehydration. Plants recover from these. Problems that start after delivery, a wrong address, or a parcel left uncollected at the courier office are also not covered.
Outside Pakistan
International Orders
International orders are taken on request. Prices in USD on the price list cover the plant only.
Plants travel bare-root with a phytosanitary certificate from the Department of Plant Protection. Plants listed under CITES, such as Agave victoriae-reginae, Pachypodium, Aloe, all cacti and most succulent Euphorbia, also need CITES export permits.
We quote paperwork and shipping for each order. Please check your own country's import rules for live plants before ordering.
Payment
Paying from Abroad
We share payment options for your country on WhatsApp, together with your quote.
Only pay to account details we send you directly from 0312 0781114. We never ask for payment through any other number or page.
Questions
- Can I visit?
- Our farm address is not public. Ask on WhatsApp.
- Do you help with care?
- Yes. Message us any time after delivery, especially before your first monsoon with a new agave.
- Can I see the plant first?
- Always. Plants grow every week, so we send today's photos or a video of the exact plant before you pay.
- Can I cancel after paying the advance?
- Yes. Your advance becomes store credit for any plant, valid for 6 months.
- Do prices change?
- The price list shows today's prices. The price we confirm on WhatsApp is the one you pay.